#NUANCE DRAGON TUTORIALS PROFESSIONAL#

Mike Gleason is a reporter covering unified communications and collaboration tools. 'If you're interacting with a voice interface, you're going to have something that's much more contextual.' 'Oftentimes, what you'll find is something that is a fancy interface for a database,' she said. For example, Microsoft could use Nuance to let salespeople dictate notes into the application, which is more efficient than typing. 'Voice biometrics is much better than what's available currently in many contact centers,' Elliot said.Д¬onstellation Research analyst Nicole France said Nuance could improve Microsoft's Dynamics 365 CRM product. Nuance's products perform 8 billion authentications annually, Microsoft CEO Satya Nadella told investors.

#NUANCE DRAGON TUTORIALS PROFESSIONAL#

'Nearly any professional service could benefit from real-time engagement, converted into material intelligence that drives actions,' he said during an investor call.Д¬all centers use Nuance's voice authentication technology to determine a caller's identity instead of asking for personal information, such as a Social Security number. For example, the technology could make recommendations to a financial advisor based on a Teams video call with a client, Microsoft executive Scott Guthrie said. Nuance AI could also make Teams more useful in the professional service industry. Microsoft could use the technology to make Teams more beneficial to call centers, experts said. Nuance uses its AI technology today in chatbots and interactive voice response applications for call centers and customer support operations. 'Whenever you make a purchase of this magnitude, you work everything you can,' he said. Gartner analyst Bern Elliot said he expects Microsoft to apply Nuance's AI technology as broadly as possible, given that it's the second-largest acquisition in the company's history.

However, Microsoft told investors its ambitions for Nuance include advancing Azure cloud services, the Teams collaboration platform and the Dynamics 365 CRM product. Microsoft announced the deal this week, focusing on how it can utilize Nuance's success in the healthcare industry, which accounted for more than 60% of its revenue in 2020.

Nuance dragon tutorials